Food and Beverage Service
Introduction to Food and Beverage Service30Customer Service in Food and Beverage31Food and Beverage Safety and Hygiene22Menu Planning and Design22Food and Beverage Production23Food and Beverage Service Techniques25Food and Beverage Service in Restaurants25Food and Beverage Service in Bars24Food and Beverage Service in Catering26Food and Beverage Service in Accommodation26Food and Beverage Service in Other Settings22Food and Beverage Cost Control28Food and Beverage Service Leadership24Food and Beverage Service Training and Development27Food and Beverage Service Marketing and Sales27Food and Beverage Service Financial Management25Food and Beverage Service Legal and Ethical Issues23Food and Beverage Service Sustainability31
Kitchen Operations
Foodborne Illness and Contamination22Personal Hygiene and Food Handling27Food Storage and Preservation26Cleaning and Sanitizing25Pest Control26Kitchen Equipment and Tools26Kitchen Layout and Workflow29Mise en Place and Food Preparation22Cooking Methods24Food Presentation23Menu Planning23Food Costing23Inventory Management28Purchasing and Receiving29Customer Service Principles25Taking Orders and Serving Food26Handling Complaints and Feedback24Teamwork and Communication25
Hospitality Management
Overview of the Hospitality Industry29Principles of Hospitality Management25Industry Regulations and Standards24Principles of Customer Service25Communication Skills for Hospitality Professionals30Handling Customer Complaints and Feedback28Principles of Food and Beverage Management24Food and Beverage Service Techniques29Wine and Beverage Knowledge24Principles of Accommodation Management25Front Office Operations27Housekeeping and Maintenance31Principles of Event Management29Event Planning and Coordination31Event Marketing and Promotion23Principles of Financial Management27Financial Reporting and Analysis30Hospitality Accounting Practices27Principles of Human Resource Management27Employee Relations and Conflict Resolution27Workplace Health and Safety30Principles of Marketing and Sales26Hospitality Sales Techniques24Digital Marketing for Hospitality27Principles of Sustainability26Sustainable Practices in Hospitality Operations29Sustainability Reporting and Communication24
Customer Service
Definition and Importance of Customer Service22Principles of Customer Service30Customer Service Standards27Verbal Communication Techniques28Non-Verbal Communication Techniques23Written Communication Techniques22Complaint Handling Procedures29Feedback Management30Service Recovery Techniques28Customer Relationship Management30Building Customer Loyalty25Maintaining Customer Relationships31Ethical Principles in Customer Service30Legal Responsibilities in Customer Service22Managing Difficult Customers26
Food Safety
Definition of food safety28Foodborne illnesses28Food safety hazards27Food safety regulations31Personal hygiene29Food handling and storage28Cleaning and sanitation27Pest control25HACCP principles25Food safety plans27Monitoring and verification24Corrective actions24Food safety in different hospitality settings24Food safety emergencies29Food safety training and education24
Responsible Service of Alcohol
Definition and Scope of Responsible Service of Alcohol29Effects of Alcohol on the Human Body23Recognizing and Managing Intoxication31Liquor Licensing Laws and Regulations28RSA Legislation and Codes of Practice24Duty of Care and Negligence28Assessing and Refusing Service26Managing Difficult Customers23Promoting Responsible Consumption25Penalties for RSA Breaches22Impact on Business and Personal Reputation26
Work Health and Safety
Definition and scope of work health and safety27Roles and responsibilities for work health and safety27Hazards and risks in the hospitality industry25Identifying and assessing hazards24Developing and implementing control measures28Monitoring and reviewing control measures25Emergency planning and procedures23Emergency response training25Incident investigation and reporting23Physical and mental health hazards23Promoting health and wellbeing26Managing work-related stress22Work health and safety legislation26Ethical responsibilities25Compliance and enforcement30