Entrepreneurship
Definition and Importance of Entrepreneurship43Entrepreneurial Mindset and Skills41Types of Entrepreneurship44Market Research Techniques44Identifying Market Opportunities43Competitive Analysis30Developing a Business Plan40Legal Structures for Businesses44Financing Options for Entrepreneurs45Developing a Marketing Plan48Sales Techniques and Strategies45Customer Relationship Management (CRM)42Production and Operations Management41Human Resource Management41Business Growth Strategies43Financial Statements and Analysis45Budgeting and Financial Planning40Business Ethics and Social Responsibility49
Accounting Principles
Definition and Purpose of Accounting46Accounting Principles and Concepts41Accounting Equation and Financial Statements44Journal Entries49Posting to Ledgers42Trial Balance44Purpose of Adjusting Entries41Types of Adjusting Entries44Preparing Adjusted Trial Balance43Income Statement41Balance Sheet48Statement of Cash Flows44Purpose of Closing Entries46Types of Closing Entries42Preparing Post-Closing Trial Balance40Bad Debts40Depreciation46Inventory Management44
Information Technology
Definition and Scope of Information Technology45History and Evolution of Information Technology40Impact of Information Technology on Business46Types and Functions of Computer Hardware41Operating Systems and Application Software43Computer Networks and the Internet47Database Management Systems42Data Analysis and Visualization45Data Security and Privacy49Enterprise Resource Planning (ERP) Systems42Customer Relationship Management (CRM) Systems43E-commerce and Online Business40Cloud Computing and Virtualization40Artificial Intelligence and Machine Learning40Blockchain and Distributed Ledger Technology44
Marketing
Definition and Scope of Marketing42Marketing Environment49Consumer Behavior44Marketing Segmentation, Targeting, and Positioning40Marketing Mix42Research Methods and Data Collection43Data Analysis and Interpretation44Market Forecasting44Advertising and Promotion42Public Relations43Sales Promotion49Direct Marketing45Search Engine Optimization (SEO)41Social Media Marketing41Email Marketing40Content Marketing45Marketing Planning and Strategy41Marketing Budgeting and ROI Measurement42Marketing Ethics and Social Responsibility42
Strategic Management
Definition and Importance of Strategic Management40Strategic Management Process46External and Internal Analysis41Developing Strategic Objectives45Crafting Strategic Alternatives49Selecting and Implementing Strategies48Organizational Structure and Design46Resource Allocation and Management46Leadership and Motivation46Performance Measurement and Monitoring45Strategic Control and Adjustment47Continuous Improvement and Learning45
Customer Service
Definition and Importance of Customer Service49Customer Service Principles and Values46Communication Skills for Customer Service41Active Listening and Problem-Solving41Handling Difficult Customers44Phone and Email Communication45Live Chat and Social Media Support47Customer Relationship Management (CRM) Systems45Emerging Technologies in Customer Service41Customer Satisfaction Metrics40Service Level Agreements (SLAs)44Quality Assurance and Continuous Improvement46Ethical Principles in Customer Interactions45Legal Responsibilities and Regulations43Professional Conduct and Boundaries41
Human Resources Management
Definition and Scope of HRM44Historical Evolution of HRM44Legal and Ethical Considerations in HRM45Job Analysis and Design40Recruitment Strategies41Selection Process40Performance Appraisal Methods44Performance Improvement Plans48Compensation and Benefits46Labor Relations and Collective Bargaining41Conflict Resolution and Grievance Handling42Employee Engagement and Motivation42Overview of HRIS45HRIS Implementation and Management46Data Analytics in HR45
Project Management
Definition and Overview of Project Management45Project Planning and Initiation37Project Execution and Control43Project Closure and Evaluation36Project Management Software46Project Scheduling Techniques40Project Cost Management41Project Risk Management33Agile Project Management47Project Management in Different Industries40Project Management Case Studies44Project Management Ethics and Professionalism46
Sales
What is Sales?45The Role of a Salesperson42Ethics in Sales41Prospecting and Qualifying42Building Relationships31Handling Objections47Closing the Sale49Sales Planning and Forecasting46Sales Team Management39Sales Performance Evaluation47Customer Relationship Management (CRM) Systems41Sales Automation Tools43Social Media for Sales48
Business Communications
The Importance of Effective Business Communications40Types of Business Communications48Communication Channels and Technologies47Business Letters and Memos46Reports and Proposals44Presentations48Interpersonal Communication48Group Communication41Public Speaking48Body Language and Gestures45Facial Expressions and Eye Contact44Dress and Appearance41Cultural Differences in Communication40Cross-Cultural Communication Strategies43Global Business Etiquette47
Operations Management
Definition and Scope of Operations Management44Operations Strategy and Competitive Advantage42Productivity and Efficiency in Operations43Process Analysis and Design40Process Improvement Techniques43Quality Management in Operations47Supply Chain Concepts and Strategies44Supplier Management and Procurement40Inventory Management and Control44Capacity Planning and Forecasting43Scheduling and Sequencing40Facility Layout and Design46Project Management Fundamentals42Project Scheduling and Resource Allocation46Project Risk Management29
Supply Chain Management
Definition and Scope of Supply Chain Management46Role of Supply Chain Management in Business46Key Concepts in Supply Chain Management43Demand Forecasting Techniques40Inventory Management Strategies46Transportation and Logistics47Procurement and Supplier Management45Production and Operations Management45Supply Chain Performance Measurement44Enterprise Resource Planning (ERP) Systems46Data Analytics and Supply Chain Optimization41Emerging Trends in Supply Chain Management42
Business Law
Nature and Sources of Business Law41Ethics and Social Responsibility in Business40The Canadian Legal System46Formation of Contracts44Performance and Breach of Contracts35Specific Types of Contracts43Intentional Torts43Negligence42Strict Liability44Real Property44Personal Property41Intellectual Property42Sole Proprietorships and Partnerships40Corporations46Other Business Structures45The Employment Relationship40Labour Relations42Employment Standards45Cross-Border Transactions44Foreign Direct Investment44International Organizations46
Economics
Definition and Scope of Economics43Economic Systems42Economic Indicators41Demand and Supply44Consumer Behavior46Production and Costs49Market Structures41National Income and Output42Economic Growth and Development40Inflation and Unemployment46Monetary and Fiscal Policy43International Trade40Exchange Rates40Balance of Payments49International Monetary System42