Computer Systems Architecture
Definition and Overview of Computer Systems Architecture26Basic Computer Organization28Instruction Set Architecture (ISA)31Processor Design and Implementation23Cache Memory and Virtual Memory27Input Output (I O) Architecture23Types of Memory24Memory Hierarchy and Management29Error Detection and Correction21Types of Buses25Bus Interconnection and Arbitration26Bus Standards and Protocols27Multiprocessor and Multicore Architectures28Cloud Computing and Virtualization25Emerging Trends in Computer Architecture27
Operating Systems
Definition and Functions of an Operating System24Types of Operating Systems22Operating System Architecture28Process Concepts and Scheduling26Process Synchronization and Deadlocks22Memory Management24File System Structure and Organization29File Access and Protection27Device Management25Operating System Security28Operating System Administration29Emerging Trends in Operating Systems30
Networking Fundamentals
Networking Overview27Network Standards and Protocols31Network Devices26Network Design Principles25Network Implementation28Network Troubleshooting30Network Security Threats22Network Security Controls28Network Security Best Practices25Network Management Systems27Network Management Best Practices25Network Troubleshooting22
Data Communications
Data Communications Concepts27Data Representation and Transmission27Network Standards and Protocols26Data Link Layer Concepts22Ethernet Technology26Wireless LAN Technologies27Network Layer Concepts27IPv4 and IPv622Routing Algorithms27Transport Layer Concepts22TCP and UDP23Application Layer Protocols23Network Security Concepts29Firewalls and Intrusion Detection Systems24Encryption and Authentication22Network Management Concepts23SNMP and Network Monitoring26Network Troubleshooting25
Computer Security
Definition and Scope of Computer Security22Security Principles and Best Practices25Security Policies and Standards22Network Security Threats and Vulnerabilities27Network Security Controls29Secure Network Design and Management24Operating System Security Threats and Vulnerabilities29Operating System Security Controls27Secure Operating System Configuration and Hardening25Application Security Threats and Vulnerabilities22Application Security Controls28Secure Application Development Lifecycle26Data Security Threats and Vulnerabilities31Data Security Controls24Data Security Best Practices22Security Management Principles and Practices23Incident Response Planning and Procedures25Security Auditing and Compliance25
Customer Service
Definition and Importance of Customer Service28Principles of Customer Service24Types of Customers and Their Needs28Verbal Communication Techniques24Nonverbal Communication Cues25Written Communication for Customer Service30Complaint Resolution Process24Techniques for De-escalating Angry Customers30Documentation and Follow-up23Importance of Customer Loyalty29Strategies for Building Customer Relationships28Customer Relationship Management (CRM) Systems23Ethical Principles in Customer Service22Legal Responsibilities of Customer Service Representatives28Handling Unethical or Illegal Requests23
Technical Writing
Definition and Purpose of Technical Writing30Audience Analysis and Document Structure24Technical Writing Style and Conventions28Instruction Manuals and User Guides29Technical Reports and Proposals26Technical Presentations and Visual Aids23Document Management Systems22Technical Writing Software23Online Resources and Style Guides24Copyright and Plagiarism22Technical Accuracy and Liability29Confidentiality and Sensitive Information25Technical Editing and Proofreading25Technical Writing for International Audiences26Emerging Trends in Technical Writing29
Workplace Safety
Definition of Workplace Safety22Legal Responsibilities for Workplace Safety25Common Workplace Hazards22Hazard Identification and Risk Assessment27Control Measures for Workplace Hazards25Personal Protective Equipment (PPE)27Emergency Planning and Procedures31Fire Safety and Prevention23First Aid and CPR22Importance of a Positive Safety Culture25Employee Involvement in Safety26Safety Training and Education27