Business Studies

1.1 Introduction to Business551.2 The External Environment511.3 The Internal Environment512.1 Marketing512.2 Operations522.3 Human Resources532.4 Finance503.1 Strategic Management573.2 Business Growth573.3 Corporate Social Responsibility50

Accounting

Introduction to Accounting51Double-Entry Bookkeeping51Financial Statements54Recording Purchases and Sales57Cash Transactions53Depreciation and Accruals50Adjusting Entries53Closing Entries54Financial Statement Analysis53

Economics

What is Economics?50Economic Systems53Economic Indicators55Demand and Supply51Market Structures54Consumer and Producer Theory51National Income and Output56Economic Growth and Inflation56Fiscal and Monetary Policy53Balance of Payments50International Trade54Economic Development51

Marketing

Introduction to Marketing57Market Research52Customer Behavior54Product Development and Management54Pricing Strategies55Distribution Strategies52Promotion Strategies56Social Media Marketing59Search Engine Optimization (SEO)58Email Marketing51E-commerce59Marketing Metrics58Marketing Analytics52Return on Investment (ROI)55

Customer Service

Definition and Importance of Customer Service50Customer Service Principles and Values58Communication Skills for Customer Service56Identifying Customer Needs57Customer Segmentation and Targeting55Managing Customer Expectations54Responding to Customer Inquiries and Complaints50Building Customer Relationships51Using Technology in Customer Service59Measuring Customer Satisfaction53Continuous Improvement in Customer Service51The Role of Technology in Customer Service Evaluation55

Business Law

Information Technology

1.1 Introduction to Computer Systems511.2 Computer Hardware501.3 Computer Software541.4 Computer Networks541.5 Network Security552.1 Introduction to Data Management522.2 Data Modeling522.3 Database Management Systems572.4 Data Warehousing and Business Intelligence502.5 Data Security and Privacy503.1 Introduction to Web Development493.2 HTML and CSS533.3 JavaScript503.4 Server-Side Programming543.5 Web Security544.1 Introduction to Systems Analysis and Design524.2 Requirements Gathering and Analysis504.3 System Design514.4 System Implementation and Testing584.5 System Maintenance and Evaluation535.1 Introduction to Project Management515.2 Project Planning585.3 Project Execution and Control545.4 Project Closure535.5 Agile Project Management50

Mathematics for Business

Number50Algebra35Data Collection and Representation50Probability50Measures25Geometry56Money and Time Value of Money57Business Calculations52

English for Business

The Importance of Effective Communication55Types of Business Communication57Effective Business Writing50Effective Business Presentations50Intercultural Communication in Business50Types of Business Documents52Creating Effective Business Documents53Writing Business Reports55Presenting Business Reports58Email and Instant Messaging50Social Media for Business50Video Conferencing and Collaboration Tools55Emerging Communication Technologies54